Privacy Policy

Welcome to Hopetoun Tearooms & Bake Shop

At Hopetoun Tearooms & Bakeshop, your privacy is paramount. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data across our various platforms, including our website, ecommerce services, payment processing, email marketing, and point-of-sale system.

Information We Collect

  1. Website & Ecommerce (Webflow): We collect data about your device and browsing behavior, such as location, traffic data, and weblogs, to improve our website and services.
  2. Payments (Stripe): For secure online transactions, Stripe collects your payment information, including card details and billing address.
  3. Email Marketing (Brevo): We use Brevo (formerly Sendinblue) for email marketing. Your email address and interactions with our emails are collected for targeted communication.
  4. Point Of Sale System (Abacus): At our physical locations, the Abacus system processes transactions, which may involve collecting personal data like your name, payment details, and purchase history.
  5. Google Analytics: Our website uses Google Analytics to track and report website traffic, helping us understand visitor behaviors and improve our online offerings.

Cookies and How They Work

Our website uses "cookies" - small data files stored on your device - to enhance user experience. These cookies track and store information about your interactions with our website. This data helps us refine our website, ensuring a more personalized and efficient browsing experience.

Managing and Deleting Cookies

You have the control to manage and delete cookies. Most web browsers automatically accept cookies but provide options to decline them or alert you when a cookie is being sent. Please refer to your browser's help menu for instructions on how to manage cookies. Be aware that blocking cookies may affect your experience on our website.

How We Use Your Information

We use the information collected to provide, improve, and personalize our services, process transactions, and communicate with you. We also use it for analytical purposes to better understand how our services are used.

Data Security

We are committed to ensuring the security of your data. We use a range of security measures to protect your personal information both online and offline.

Sharing Your Information

We do not sell or trade your personal information. Trusted third parties who assist us in operating our website and business may access your information, under confidentiality agreements.

Your Rights

You have the right to access, correct, update, or delete your personal information. You can also opt-out of our marketing communications at any time.

Changes to Our Privacy Policy

We may update this policy from time to time. Changes will be posted on this page.

Contact Us

For questions about this privacy policy, contact us at info@hopetountearooms.com.au.

Effective as of 14 November 2023.